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......The challenges for Paisley Patterns is to design a series of Web applications that can automate and cost-reduce the key process areas across the spectrum of attracting, selling and serving their customers while also enabling these strategies with greater insight and intelligence. On the other side of their business model, the coordination with the many supplies is also crucial for the Web-based catalogs, ordering, pricing and quoting systems to deliver accurate results. Seldom discussed in the context of sell-side e-commerce yet so essential for the success of any e-commerce strategy, supply chain integration must be part of any specific e-commerce strategic plan (Gunasekaran, Lai, Cheng, 2008, p. 549). This is especially true in the textiles-based business that Paisley Patterns operates within. Having the necessary integration between the Web-based applications and supply chain specific status updates is going to be essential for Paisley Patterns to attain their customer service, shipment and pricing objectives
Online Ordering and Order Management
In re-defining the order capture process, Paisley Patterns needs to provide the necessary process integration points within their existing ordering process to allow for the proposed Web-based applications to work. Included in the online ordering process is also the quoting process, especially for

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