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Figure 1: Dells IT Architecture

Sources: Analysis of the following: (LWC Research, 2007, 20 24), (Gunasekaran, Ngai, 2009, p. 319) , (Lee, Lee, 2005, 262 278), (Ro, Liker, Fixson, 2007, p. 172)


Dell also measures the performance the quote-to-order process on company-specific, sales, quote and order, customer service and warranty & returns divisions of their business. Presented below in Table 1, Analyzing Dells KPIs Relative to the Quote-to-Order Process, with each of the five critical functional areas most critical to the continual successful functioning of this process throughout Dell
Table 1
Analyzing Dells KPIs Relative to the Quote-to-Order Process
|Areas of Measurement |Baseline: What is Measured |Dells Accomplishments |
|Company-specific |Project costs and expenses |Use as a baseline for defining ROI |
| |Number of orders per year |Determine configurations impact on inventory turns |
| |Current inventory and costs |Inventory turn savings |
| |Customer Data |Lifetime cost per customer; avg. deal size by customer |
|Sales |Order cycle time |Order cycle times reduction of 35% or more recorded |
| | |with mftrs contacted |
| |Cost of Sales |Days Sales Outstanding reduction from 55 to 23 days on |
| | |average |
|

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