Excerpt from Term Paper:

...... The employees at Fedex come from a wide variety of backgrounds. The company has long had a healthy racial mix, as well as an educational mix. Being an industry leader, and one with complex operating systems, Fedex has always attracted highly-educated talent at the managerial level. At the front-end level, a mix of education levels can be found. There is also a high level of diversity with respect to gender and sexuality
The hierarchical structure at Fedex is relatively flat. Each division is subdivided geographically. The typical chain of command involves a couple of layers at the executive level, followed by a geographical manager. This manager will typically have only one layer between him/her and the front of the line employees. Many of the functional managers and staff (human resources, marketing, customer service) are located at the main hubs, or otherwise removed from the core delivery functions. Kinkos staff are entirely separate yet again, and the company is still operated with a high degree of autonomy from the rest of the operations......

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