Human Resources Management
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.... disputes. Some ADR processes are relatively formal themselves, but only within the confines of the one unique situation.
Alternative dispute resolution systems are increasing in use for a number of reasons. In many cases, formal adjudication of disputes is a costly and time-consuming process. In that situation, it may be in the best interests of the parties to find more efficient means of reaching resolution. Another reason is that ADRs are flexible. Unlike formal processes, an ADR can be tailored to each unique situation. Because of this flexibility, ADRs allow for a broader range of disputes to reach resolution. This benefits the company in that it improved morale, reduces conflict and allows for solutions that are congruent with the organizations strategic objectives.
The four main processes of alternative dispute resolution are negotiation, mediation, arbitration and collaboration. Negotiation involves the two parties working out a solution based on the give-and-take dynamics of negotiation. With mediation, the two parties hire a mediator. The mediator plays an independent role in trying to find ways to bring the two sides together, preferably without acting as a formal adjudicator. Arbitration is a process whereby an arbiter determines the outcome. The arbitration process is less
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