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...... The ISO 9001:2000 is a revised version of the quality standard management system which incorporates three previous versions used by the ISO. The 2000 revision brought to light the importance of a companys process management, especially in those companies who produce a physical final product. The 2000 version also specifically requires involvement by upper executives to maintain quality, the numerical measurements for the effectiveness of tasks and activities, planning of continual process improvement and customer satisfaction tracking. Future revisions of the ISO 9000 are also expected since feedback between certification bodies and implementing companies are thoroughly and continuously reviewed
Awareness of the ISO 9000 standards is increasing around the world. There is a general acceptance of the need for such standards to promote environmental protection and international trade, but concerns exist regarding potential trade barriers. The ISO 9000 series of quality management systems standards, introduced in 1986, has been adopted at over 770,000 locations worldwide. Some business experts suggest that companies can benefit in quality and productivity and that certification can help firms maintain or increase their market share, or both. Others argue that the standard is too generic to cause performance improvement, but can be seen as a

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