Excerpt from Term Paper:

...... Analysts in this field report that consistent levels of consolidation continue to transform the IT operations management market; large vendors have acquired smaller firms and established vendors were acquired by market leaders (Williams, 2006). In 2005 the top five vendors accounted for 60 per cent of the total worldwide IT operations management market with United States vendors generating over 95 per cent of global sales (Williams, 2006). Figures were measured in total software revenue instead of new license revenue, a change prompted by the emergence of open-source software and buyer consumption models such as hosted and subscription offerings. According to Williams (2006), configuration management was the fastest growing segment in 2005 increasing 27 percent from 2004 driven by regulatory compliance and IT change management requirements. Thus, computer technology has an important impact in the information technology departments and staff involved in operations management activities
Providing Goods and Services to Customers
A core part of operations management consists of getting the end product to the customer; in this area the Internet has emerged as a significant factor of commerce for businesses. International businesses also rely heavily on the Internet, which has come to serve as a bridge between cultures and

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