Excerpt from Term Paper:

...... The basic reason for the necessary shift in business paradigm is the shift in actual business from the physical in the workplace to the mental. Whereas labor in the past was mostly manual, this has been replaced by technology, leaving workers free to make more use of the mental paradigm in the workplace. The rapid advance of Information Technology has made this all the more complex and difficult to manage. Information, unlike physical labor, is a not a physical phenomenon that can be seen and quantified easily. This is why chaos so easily results. The traditional methods, while still valid, need to be supplemented to ensure that they can be adequately applied to the new business paradigm
To develop additional strategies for chaos management, Wojick suggests a clear distinction between attention and thought: attention being the aspect of the cognitive industry that can be managed, while thought is mysterious, creative, often chaotic, and hence impossible to manage. Cognitive direction therefore has to be included in physical resource management and planning in order to mitigate the chaos ensuing from issue storms, which are inherently unpredictable......

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