Excerpt from Term Paper:

...... The need for strong interpersonal skills either heads the list or is near the top of what is needed for companies to succeed in the 21st century. Effective managers need to be transformational or what is called change agents who, through the use of interpersonal skills and analytical application, can motivate others to follow an organizational wide strategy (Miner, 1999, p. 167)
It is very rare that in todays environment that a hierarchal organization, as those in the early days of production and management theory, would be productive. Management can no longer see human beings as objects or cogs in a wheel that can be mechanized like machines. This approach is completely at variance with present-day management concepts with its stress on teamwork, crossfunctionalism, empowerment, and motivated performance. Naturally, some companies are much further ahead toward this concept than otherssome only spout the need and do not practice what they preach and others recognize the positive results that come from taking such measures......

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