Cost of implementing internal customer service
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......Personnel training
Another advantage of outsourcing is not only that the foreign labor force is cheaper, but it is often better qualified to do a particular job. The labor force in emergent economies is extremely capable and has learned how to perform numerous tasks and adapt to new requirements. The local employees on the other hand are often used to what they do and find it extremely difficult to change their approach to professional tasks (McDonnel, 2008)
Therefore, if the organizational leaders decide in favor of handling their customer services with internal employees, they will have to offer training programs, which in turn generate additional expenses. Foremost, training takes employees away from their work and therefore generates reduced operational efficiency......
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